Q & A

Q. How do ATMs positively impact customers?

A. ATMs allow consumers to obtain cash anytime, anywhere, be it near their home, work, shopping area, fast food outlet or special event. This results in a faster, more convenient banking experience and saves time and money.

Q. How do ATMs positively impact Business Owners, Merchants and Vendors?

A. Providing easy access to CASH helps increase foot traffic to your location, increases sales and provides added convenience for your Customers. Access to more Money = Spend more money. On Average, customers spend a minimum of 20% of the cash withdrawn at the ATM location.

Q. How can I reduce or eliminate my merchant services / credit card fees?

A. ATMs help you save money by eliminating or reducing the need to take credit cards and cheques, along with saving you money on credit and debit card processing fees.When someone inserts their debit or credit card into the ATM, you get PAID rather than being charged.You are now turning an operating expense into a noticeable PROFIT!

Q. What is a convenience/surcharge fee and how does it work?

A. The pay-for-use system or convenience fee system used by the white label ATM industry is a common practice in the business sector. Many other businesses charge for the services that they deliver.

Q. Do white label ATMs have to follow the same guidelines as banks?

A. Interac® members and business partners are subject to the same compliance requirements from Visa®, MasterCard® and Interac® as the bank owned ATMs.

Q. Why are consumers notified about surcharge/convenience fees?

A. In accordance with Interac® Association regulations, all surcharging ATMs are required to inform customers about the convenience fee collected, prior to the transaction occurrence. The customer must actively agree to the charge to continue with the transaction.

Q. What is a Chip Card?

A. A chip card is a debit or credit card that contains an embedded computer chip, created to enhance protection against card fraud. In addition to increased security, the chip card also offers a platform for future opportunity, including new product and service offerings. For more information on chip cards please go to:

http://www.interac.ca/pdf/ChipFactSheetEN.pdf

Q. I’m fed up with my current ATM provider! Can you help me?

A. Simply pickup the phone and call us or fill out the online form so we can better assist you. We highly recommend you read your current provider’s contract first. Note your terms and required notification if you are planning to change providers.

Q. Some ATM contracts can be very confusing! Will you walk me through it so I know what I’m signing?

A. Our Agreements are straight forward, no fine print and very easy to read and understand.We believe that clarity in our agreements makes a happy customer. A happy customer is a long time customer.Much of our business is is based on referrals. We cannot think of a better recipe for success.

Q. I already have an ATM. What can you do for me?

A. All ATMs require someone to provide connectivity to the banking network. We can provide that service to you and in most cases increase your profit. We also except trade-ins to ensure you have the most up to date professional looking terminal at your location

Q. Can I make money as a personal investment opportunity?

A. Yes you can! Simply give us a call, or fill out the online form so we can arrange to meet with you.

Q. What happens if I have a problem with my ATM?

A. Our records indicate that mechanical problems seldom occur with proper operation, maintenance and care. Should a problem occur we attend to your problem ASAP to minimize any downtime. All service calls are expedited.

Q. Who are you and where are you located?

A. We are an operator owned and managed company based in Edmonton, Alberta with service centers throughout the province and elsewhere. ATM Service Solutions has been providing ATM service, sales and connectivity to the banking network since 1999.